Reading Time: 1 minuteIf you think about it, in life there is no such thing as risk-free activities. Nothing is really safe. Helen Keller, author, speaker, and advocate for disabled persons once said, “Security is mostly a superstition. It does not exist in nature. Avoiding danger is no safer in the long run than outright exposure. Life […]
October 1, 2019
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Reading Time: 4 minutesIf you’re like me, you know you should drink more water but you don’t. Health-wise this couldn’t be more important considering we just had one of the hottest summers on record. I’ve tried everything from apps to different size water bottles to setting up reminders on my phone and up until now, nothing has worked. […]
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September 15, 2019
Reading Time: 4 minutesWould you believe me if I told you that you’re not really not selling haircuts, hair color or facials, but instead, what you’re really selling is time? I cringe when I hear salon owners tell me that they set their goals by simply adding ten or fifteen percent to the prior year sales for […]
August 30, 2019
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Reading Time: 3 minutesWe celebrate a lot of things at Maximum FX. We celebrate birthdays, anniversaries, skill certification milestones, when the salon hits a goal, five-star Google and Yelp reviews and the list goes on. We love to celebrate but it can get expensive real quick! If you’re not careful, it can become a real problem financially. Add […]
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August 11, 2019
Reading Time: 2 minutesEarly on in my career, I made the mistake of asking an upset client, “What would you like for me to do?” when trying to resolve a complaint. That literally sent the client over the edge. Her reply was, “I want you to give me a solution!! That’s why I’m calling you! Don’t ask […]
July 28, 2019
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Reading Time: 4 minutesHow would you feel after coming back from a 21 day excursion to Europe only to find that upon returning, everything was business as usual? No backlogs, no bottlenecks, nothing. No emergencies or fires to put out. You would feel pretty good right? Would you believe me if I told you that it’s possible to […]
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July 14, 2019
Reading Time: 2 minutesReally? No way! I’m shocked! All kidding aside, I don’t know any salon who hasn’t struggled with this one. It’s a constant battle that leadership has to manage. If they don’t, team members who are pulling their weight start to resent those that aren’t. The next thing you know your culture is quickly turning toxic. […]
July 1, 2019
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Reading Time: 3 minutesI’m hearing this a lot lately and it’s a situation that can easily leave us salon owners feeling vulnerable and helpless. Why do employees leave? That is the million dollar question. I don’t think any of us really know the answer because the reason is different for every employee. It is like the client who […]
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June 17, 2019
Reading Time: 1 minuteLosing a team member always hurts. Even the team members that aren’t the greatest leave a sting when they leave. It’s just part of being an entrepreneur. We spend so much time building a business that it’s hard not to take things personally when someone decides to move on. There’s a lot to learn when […]
June 2, 2019
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Reading Time: 2 minutesYes, they are, and you know what? It doesn’t really matter. Wait, what? I know, I know. You’re probably thinking I’ve lost my mind. You’re also thinking, “Yeah, BUT what if my stylists friend all of our clients on social media and then decide to leave?” Well, guess what? They could and they probably will […]
