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Reading Time: 2 minutesEarly on in my career, I made the mistake of asking an upset client, “What would you like for me to do?” when trying to resolve a complaint. That literally sent the client over the edge. Her reply was, “I want you to give me a solution!! That’s why I’m calling you! Don’t ask […]
July 28, 2019
Reading Time: 2 minutesReally? No way! I’m shocked! All kidding aside, I don’t know any salon who hasn’t struggled with this one. It’s a constant battle that leadership has to manage. If they don’t, team members who are pulling their weight start to resent those that aren’t. The next thing you know your culture is quickly turning toxic. […]
July 1, 2019
Reading Time: 3 minutesI’m hearing this a lot lately and it’s a situation that can easily leave us salon owners feeling vulnerable and helpless. Why do employees leave? That is the million dollar question. I don’t think any of us really know the answer because the reason is different for every employee. It is like the client who […]
June 17, 2019
Reading Time: 2 minutesYes, they are, and you know what? It doesn’t really matter. Wait, what? I know, I know. You’re probably thinking I’ve lost my mind. You’re also thinking, “Yeah, BUT what if my stylists friend all of our clients on social media and then decide to leave?” Well, guess what? They could and they probably will […]
May 19, 2019
Reading Time: 3 minutesIt’s not always the case, but more times than not, the beginning of the week for salons is slower than say, Thursday, Friday and Saturday. Not sure why this happens, but it does. One thing’s for sure. We’re always looking for ways to fill in the white space on our books, especially during the beginning […]
May 8, 2019
Reading Time: 2 minutesBy Lisa Cochran, Owner, The Studio Salon + Studio R3 Let’s face it, as business owners we go through “storms” in business. As I write this, our friends in the great state of Texas are being hammered with Hurricane Harvey. Twelve years ago we were preparing for our own storm, Hurricane Katrina. We lost our […]
August 26, 2017
Reading Time: 4 minutesIt seems like every day, I hear salon and spa owners complain about how hard it is to get quality candidates to interview for positions inside their businesses. Does it seem like nothing is working? Resumes are barely trickling in and you occasionally have an applicant stop by. If this sounds familiar, keep reading. Guess […]
March 17, 2017
Reading Time: 2 minutesIf there’s one thing that I would have done sooner after opening a second location, it was this: Create a Human Resource position and fill it! Actually, if I’m being honest, once you start nipping at $1 million in revenues, you should consider creating a human resource position, regardless of how many locations you have. […]
July 2, 2016
Reading Time: 4 minutesDon’t shoot yourself in the foot. Well, it’s that time of year. Thanksgiving’s over and the holiday season is in full swing. Every business, big and small is out there trying to get their share of the holiday sales pie. It’s rumored that some retail businesses pull in upwards of 25% of […]
November 30, 2015
Reading Time: 3 minutesWhen professionalism literally goes down the drain. Let’s be honest, we’ve all done it at one point or another. You know, it’s that favor you promised for a friend, or that time when you were in cosmetology school and needed someone to “practice on”. “Kitchen Hair” is the practice of cutting and coloring hair on […]
