Leadership
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Reading Time: 5 minutesRead this first! You should only consider a second location if: Your business is profitable. Strong operational systems are in place, marking clearly defined expectations, creating consistency and predictability in overall business outcomes. All salon stations and/or treatment rooms should be fully utilized and preferably the salon/spa should be on a split-shifting schedule. Minimize Disruption At […]
May 28, 2016
Reading Time: 5 minutesLet’s talk about the size of your business. How much does size really matter? To get straight to the point, I’m here to tell you that size is not nearly as important as the health of your business. What if we replaced the word “Big” with “Healthy”? How healthy is your company? Replacing that one […]
April 25, 2016
Reading Time: 4 minutes When I’m teaching a class, hosting a webinar, or networking with other salon owners, I’m often asked, “Chris, what is your company policy on smartphones? Do you allow your stylists to use their smartphones at work? Is your team allowed to have their phone on the salon floor?” My answer is going to shock […]
March 28, 2016
Reading Time: 3 minutesHow does your salon team recover when they drop the ball? When a guest returns to the salon for a color adjustment or haircut adjustment, do you follow up with them to make sure they are completely satisfied? If you don’t, you should. The key to 5-star customer service is in the delivery and most […]
February 28, 2016
Reading Time: 6 minutesOne Of The Hardest Things For Entrepreneurs To Master Let’s talk about time management. In particular, let’s talk about the art of delegating. Delegating is one of the hardest things to do for entrepreneurs, especially newly minted entrepreneurs. Why? Entrepreneurs are, in most cases, control freaks. We like to know everything, […]
November 8, 2015
Reading Time: 7 minutesThis is the third in a series of three posts centered around the topic of how we utilize our time and the differences between being effective versus being productive. There really is a difference. Let me start off by asking you a few questions. What does it look like when you’re working […]
October 26, 2015
Reading Time: 5 minutesIn my last blog post, I talked about the idea of focusing what matters most in order to become the most effective YOU. After answering five simple questions, hopefully you were able organize and compare how you are currently spending your time. Taking time to pause and reflect definitely makes it easier to see […]
October 19, 2015
Reading Time: 6 minutesWhen I meet salon owners and they find out I own and operate three salons, their reaction is almost always the same. Eyes get big, mouth opens wide and then what normally follows is the question, “Do you sleep?” I smile and politely reply with a simple, “Yes”. Then they ask […]
October 11, 2015
Reading Time: 3 minutesThis past weekend I attended the Strategies Team Based Pay Conference in Chicago. It was a rare treat for me because this time, I was able to attend as a participant which allowed me to soak up all the great content created by my Strategies’ colleagues and mentors. While all the presentations had powerful messages, […]
October 6, 2015
Reading Time: 3 minutesSo many people I know still don’t understand Twitter. It’s a funny little social media application that’s managed to survive the flood of apps that have come and gone over the years. There’s been many debates on whether Twitter will survive. I believe that it will. Here’s the thing you need to know about Twitter: […]
