Productivity
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Reading Time: 4 minutesIf you’re like me, you know you should drink more water but you don’t. Health-wise this couldn’t be more important considering we just had one of the hottest summers on record. I’ve tried everything from apps to different size water bottles to setting up reminders on my phone and up until now, nothing has worked. […]
September 15, 2019
Reading Time: 4 minutesHow would you feel after coming back from a 21 day excursion to Europe only to find that upon returning, everything was business as usual? No backlogs, no bottlenecks, nothing. No emergencies or fires to put out. You would feel pretty good right? Would you believe me if I told you that it’s possible to […]
July 14, 2019
Reading Time: 2 minutesThey say the biggest challenge in business is communication, or lack thereof. I believe this to be true. How many times have you had a staff meeting where you announced a new policy, or a new system and within a week, the team is back to doing things the old way? Does that sound familiar? If […]
August 25, 2016
Reading Time: 3 minutesHere’s a typical scenario. Your stylist Julie suddenly has a rash of morning cancellations. You start calling her afternoon clients to see if they might want to come in earlier. You leave a bunch of voicemail messages, and yet no one calls back. Sound familiar? Does it seem like more and more clients aren’t checking their […]
April 16, 2016
Reading Time: 3 minutes“The goal is to have every chair or treatment room fully staffed for every hour that the business is open.” There are so many ways to introduce split shifting schedules in your salon or spa. Most of your scheduling parameters will be driven by the days your business is open and your hours of operation. There […]
March 7, 2016
Reading Time: 3 minutesHow does your salon team recover when they drop the ball? When a guest returns to the salon for a color adjustment or haircut adjustment, do you follow up with them to make sure they are completely satisfied? If you don’t, you should. The key to 5-star customer service is in the delivery and most […]
February 28, 2016
Reading Time: 2 minutesYou can stop stressing now. Use this tool. Have you ever created a business plan? The first time I had to create a business plan was in 2001, when we were moving our salon from its original location on Guadalupe Street to its new home on South Congress Avenue here in Austin, Texas. I was […]
November 16, 2015
Reading Time: 6 minutesOne Of The Hardest Things For Entrepreneurs To Master Let’s talk about time management. In particular, let’s talk about the art of delegating. Delegating is one of the hardest things to do for entrepreneurs, especially newly minted entrepreneurs. Why? Entrepreneurs are, in most cases, control freaks. We like to know everything, […]
November 8, 2015
Reading Time: 7 minutesThis is the third in a series of three posts centered around the topic of how we utilize our time and the differences between being effective versus being productive. There really is a difference. Let me start off by asking you a few questions. What does it look like when you’re working […]
October 26, 2015
Reading Time: 5 minutesIn my last blog post, I talked about the idea of focusing what matters most in order to become the most effective YOU. After answering five simple questions, hopefully you were able organize and compare how you are currently spending your time. Taking time to pause and reflect definitely makes it easier to see […]
