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Reading Time: 3 minutesHow does your salon team recover when they drop the ball? When a guest returns to the salon for a color adjustment or haircut adjustment, do you follow up with them to make sure they are completely satisfied? If you don’t, you should. The key to 5-star customer service is in the delivery and most […]
February 28, 2016
Reading Time: 2 minutesYou would be amazed at how many wedding parties pass through our doors. Quite honestly, up until now, we were equally amazed at how we managed before our decision to deploy our new web-based planning and collaboration software created by the fine folks at 37signals.com. For us, it is not uncommon within our […]
August 12, 2012
Reading Time: 2 minutesWith the increasing evidence of environmental damage shown by higher temperatures, a depleting o-zone layer and the disappearance of certain plants and animals, it is more urgent than ever for businesses to take steps to protect the environment in order to preserve it. Headmapping™ is the salon and beauty industry’s solution to conserving color waste […]
