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Reading Time: 4 minutesIf you’re like me, you know you should drink more water but you don’t. Health-wise this couldn’t be more important considering we just had one of the hottest summers on record. I’ve tried everything from apps to different size water bottles to setting up reminders on my phone and up until now, nothing has worked. […]
September 15, 2019
Reading Time: 2 minutesThey say the biggest challenge in business is communication, or lack thereof. I believe this to be true. How many times have you had a staff meeting where you announced a new policy, or a new system and within a week, the team is back to doing things the old way? Does that sound familiar? If […]
August 25, 2016
Reading Time: 3 minutesHere’s a typical scenario. Your stylist Julie suddenly has a rash of morning cancellations. You start calling her afternoon clients to see if they might want to come in earlier. You leave a bunch of voicemail messages, and yet no one calls back. Sound familiar? Does it seem like more and more clients aren’t checking their […]
April 16, 2016
Reading Time: 4 minutes When I’m teaching a class, hosting a webinar, or networking with other salon owners, I’m often asked, “Chris, what is your company policy on smartphones? Do you allow your stylists to use their smartphones at work? Is your team allowed to have their phone on the salon floor?” My answer is going to shock […]
March 28, 2016
Reading Time: 3 minutesHow does your salon team recover when they drop the ball? When a guest returns to the salon for a color adjustment or haircut adjustment, do you follow up with them to make sure they are completely satisfied? If you don’t, you should. The key to 5-star customer service is in the delivery and most […]
February 28, 2016
Reading Time: 4 minutesIf you’re a business owner like me, then you probably have a love/hate relationship with Yelp. Let’s be honest, a 5-star Yelp review can do wonders for your business, especially for new client attraction. The downside, unfortunately, is that there are a few crazy people out there that love to post negative feedback about […]
November 2, 2015
Reading Time: 7 minutesThis is the third in a series of three posts centered around the topic of how we utilize our time and the differences between being effective versus being productive. There really is a difference. Let me start off by asking you a few questions. What does it look like when you’re working […]
October 26, 2015
Reading Time: 2 minutesThis blog post is really targeted for everyone, but my intention was to serve those salon owners that are busy raising a family while simultaneously building their salon business. Moms and dads, I still can’t figure out how you do it. Some days, I feel like I can barely take care of myself, let alone […]
May 21, 2015
Reading Time: 3 minutesIt shocks me that even today, there are salon owners that still balk at the idea of offering online booking. Just recently I found myself tangled up in an Facebook discussion forum where salon owners were each giving their two cents on why they don’t offer it. Really, I ask? What’s to […]
