Managing Customer Challenges – Part 2

September 11, 2012

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In a prior blog post, I shared a video that illustrated how to create a case using Highrise Contacts by 37Signals.
In the video below, I’ll show you how to create a followup task to a case in Highrise Contacts when you have a customer challenge. Followup tasks ensure that actions needed to resolve a customer complaint won’t fall through the cracks.

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Located in Austin, Texas.

Chris Murphy