….it takes a whole orchestra to play it. – H.E. Luccock
Unlike other salons and spas, in a true team-based salon you’ll find employees practicing the highest forms of team service. This means that the skills of the entire team (from the Guest Care Coordinators to the Stylists) are available to clients. They don’t lock you into one technician. They don’t keep you on a waiting list. Meeting your needs and busy schedule is their top priority. Not every service team member is a master of all skills. Each has areas of expertise that, in combination, offer you a palette of personal image-enhancement options that is truly unrivaled. At first glance, many people reading this think that clients will be forced to see someone different every time they come in for an appointment. This is most certainly not the case. Team-based businesses realize that a large part of their success comes from the relationships that they form with each of their clients. That is to say, they know that their clients have their “favorite” team members. However, the real power comes when team members actively communicate to clients that if they can’t get back in to see them because they’re booked, or they’re out sick, or on vacation, they have the option to see another team member. Teams working together toward a common goal aren’t threatened. They know the client’s time is valuable and want to make it easy for them to come in and see anyone, guilt-free!
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