Reading Time: 3 minutesWhen was the last time you revisited your team’s monthly bonus plan? Even when leadership is “beating the drum” around shifting behaviors, team members can become numb or lack motivation to drive performance when there’s an old incentive in place. If you don’t have a monthly bonus incentive in place, keep reading. If you’ve been […]
March 8, 2017
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Reading Time: 3 minutesHow does your salon team recover when they drop the ball? When a guest returns to the salon for a color adjustment or haircut adjustment, do you follow up with them to make sure they are completely satisfied? If you don’t, you should. The key to 5-star customer service is in the delivery and most […]
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February 28, 2016
Reading Time: 6 minutesOne Of The Hardest Things For Entrepreneurs To Master Let’s talk about time management. In particular, let’s talk about the art of delegating. Delegating is one of the hardest things to do for entrepreneurs, especially newly minted entrepreneurs. Why? Entrepreneurs are, in most cases, control freaks. We like to know everything, […]
November 8, 2015
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Reading Time: 2 minutesWhen was the last time you showed up to a sporting event after the game had already started? Upon your arrival, what’s the first thing you did? You looked for the score. Why? Because you wanted to know who was winning! The practice of scoreboarding in business is a common open-book management practice where […]
