Reading Time: 1 minuteIf you think about it, in life there is no such thing as risk-free activities. Nothing is really safe. Helen Keller, author, speaker, and advocate for disabled persons once said, “Security is mostly a superstition. It does not exist in nature. Avoiding danger is no safer in the long run than outright exposure. Life […]
Reading Time: 3 minutesWhen was the last time you revisited your team’s monthly bonus plan? Even when leadership is “beating the drum” around shifting behaviors, team members can become numb or lack motivation to drive performance when there’s an old incentive in place. If you don’t have a monthly bonus incentive in place, keep reading. If you’ve been […]
Reading Time: 2 minutesThey say the biggest challenge in business is communication, or lack thereof. I believe this to be true. How many times have you had a staff meeting where you announced a new policy, or a new system and within a week, the team is back to doing things the old way? Does that sound familiar? If […]
Reading Time: 3 minutesHow does your salon team recover when they drop the ball? When a guest returns to the salon for a color adjustment or haircut adjustment, do you follow up with them to make sure they are completely satisfied? If you don’t, you should. The key to 5-star customer service is in the delivery and most […]
Reading Time: 2 minutesYou can stop stressing now. Use this tool. Have you ever created a business plan? The first time I had to create a business plan was in 2001, when we were moving our salon from its original location on Guadalupe Street to its new home on South Congress Avenue here in Austin, Texas. I was […]
Reading Time: 6 minutesOne Of The Hardest Things For Entrepreneurs To Master Let’s talk about time management. In particular, let’s talk about the art of delegating. Delegating is one of the hardest things to do for entrepreneurs, especially newly minted entrepreneurs. Why? Entrepreneurs are, in most cases, control freaks. We like to know everything, […]
Reading Time: 7 minutesThis is the third in a series of three posts centered around the topic of how we utilize our time and the differences between being effective versus being productive. There really is a difference. Let me start off by asking you a few questions. What does it look like when you’re working […]
Reading Time: 5 minutesIn my last blog post, I talked about the idea of focusing what matters most in order to become the most effective YOU. After answering five simple questions, hopefully you were able organize and compare how you are currently spending your time. Taking time to pause and reflect definitely makes it easier to see […]
Reading Time: 3 minutesThis past weekend I attended the Strategies Team Based Pay Conference in Chicago. It was a rare treat for me because this time, I was able to attend as a participant which allowed me to soak up all the great content created by my Strategies’ colleagues and mentors. While all the presentations had powerful messages, […]