Reading Time: 2 minutesThey say the biggest challenge in business is communication, or lack thereof. I believe this to be true. How many times have you had a staff meeting where you announced a new policy, or a new system and within a week, the team is back to doing things the old way? Does that sound familiar? If […]
August 25, 2016
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Reading Time: 3 minutesHere’s a typical scenario. Your stylist Julie suddenly has a rash of morning cancellations. You start calling her afternoon clients to see if they might want to come in earlier. You leave a bunch of voicemail messages, and yet no one calls back. Sound familiar? Does it seem like more and more clients aren’t checking their […]
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April 16, 2016
Reading Time: 3 minutesHow does your salon team recover when they drop the ball? When a guest returns to the salon for a color adjustment or haircut adjustment, do you follow up with them to make sure they are completely satisfied? If you don’t, you should. The key to 5-star customer service is in the delivery and most […]
February 28, 2016
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Reading Time: 2 minutesI was first introduced to Livescribe Sky wifi smartpen when I attended Evernote Ambassador training in Redwood City, California in November. It never occurred to me that something like the smartpen even existed! Now, I can’t imagine living without one. Below, I share three reasons why everyone could use a Livescribe smartpen. 1) You […]
