Reading Time: 3 minutesWhen was the last time you revisited your team’s monthly bonus plan? Even when leadership is “beating the drum” around shifting behaviors, team members can become numb or lack motivation to drive performance when there’s an old incentive in place. If you don’t have a monthly bonus incentive in place, keep reading. If you’ve been […]
Reading Time: 2 minutesThey say the biggest challenge in business is communication, or lack thereof. I believe this to be true. How many times have you had a staff meeting where you announced a new policy, or a new system and within a week, the team is back to doing things the old way? Does that sound familiar? If […]
Reading Time: 4 minutesRead this first! You should only consider a second location if: Your business is profitable. Strong operational systems are in place, marking clearly defined expectations, creating consistency and predictability in overall business outcomes. All salon stations and/or treatment rooms should be fully utilized and preferably the salon/spa should be on a split-shifting schedule. In microeconomics, there’s […]
Reading Time: 3 minutesHere’s a typical scenario. Your stylist Julie suddenly has a rash of morning cancellations. You start calling her afternoon clients to see if they might want to come in earlier. You leave a bunch of voicemail messages, and yet no one calls back. Sound familiar? Does it seem like more and more clients aren’t checking their […]
Reading Time: 3 minutes“The goal is to have every chair or treatment room fully staffed for every hour that the business is open.” There are so many ways to introduce split shifting schedules in your salon or spa. Most of your scheduling parameters will be driven by the days your business is open and your hours of operation. There […]
Reading Time: 2 minutesYou can stop stressing now. Use this tool. Have you ever created a business plan? The first time I had to create a business plan was in 2001, when we were moving our salon from its original location on Guadalupe Street to its new home on South Congress Avenue here in Austin, Texas. I was […]
Reading Time: 6 minutesOne Of The Hardest Things For Entrepreneurs To Master Let’s talk about time management. In particular, let’s talk about the art of delegating. Delegating is one of the hardest things to do for entrepreneurs, especially newly minted entrepreneurs. Why? Entrepreneurs are, in most cases, control freaks. We like to know everything, […]
Reading Time: 7 minutesThis is the third in a series of three posts centered around the topic of how we utilize our time and the differences between being effective versus being productive. There really is a difference. Let me start off by asking you a few questions. What does it look like when you’re working […]
Reading Time: 5 minutesIn my last blog post, I talked about the idea of focusing what matters most in order to become the most effective YOU. After answering five simple questions, hopefully you were able organize and compare how you are currently spending your time. Taking time to pause and reflect definitely makes it easier to see […]
Reading Time: 2 minutesThis blog post is really targeted for everyone, but my intention was to serve those salon owners that are busy raising a family while simultaneously building their salon business. Moms and dads, I still can’t figure out how you do it. Some days, I feel like I can barely take care of myself, let alone […]