Reading Time: 4 minutesIt seems like every day, I hear salon and spa owners complain about how hard it is to get quality candidates to interview for positions inside their businesses.  Does it seem like nothing is working? Resumes are barely trickling in and you occasionally have an applicant stop by. If this sounds familiar, keep reading. Guess […]

Reading Time: 2 minutesSometimes we just tend to overcomplicate things. Salon owners often reach out to me and ask what they should do about accounting and record-keeping when opening an additional location. They ask me, “Should I open a second checking account? What about my accounting software? How do I keep track of multiple locations?” You can go […]

Reading Time: 5 minutesRead this first!  You should only consider a second location if:  Your business is profitable. Strong operational systems are in place, marking clearly defined expectations, creating consistency and predictability in overall business outcomes. All salon stations and/or treatment rooms should be fully utilized and preferably the salon/spa should be on a split-shifting schedule. Minimize Disruption At […]

Reading Time: 3 minutesHow does your salon team recover when they drop the ball? When a guest returns to the salon for a color adjustment or haircut adjustment,  do you follow up with them to make sure they are completely satisfied?  If you don’t, you should.  The key to 5-star customer service is in the delivery and most […]

Reading Time: 3 minutesWhen professionalism literally goes down the drain. Let’s be honest, we’ve all done it at one point or another.  You know, it’s that favor you promised for a friend, or that time when you were in cosmetology school and needed someone to “practice on”.  “Kitchen Hair” is the practice of cutting and coloring hair on […]