Reading Time: 2 minutesEarly on in my career, I made the mistake of asking an upset client, “What would you like for me to do?” when trying to resolve a complaint. That literally sent the client over the edge. Her reply was, “I want you to give me a solution!! That’s why I’m calling you! Don’t ask […]
July 28, 2019
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Reading Time: 4 minutesEvery time I’m on the receiving end of bad customer service, I find myself asking, “Oh God, have our clients experienced this kind of service at the salon?” Recently, I had an unfortunate incident with my new Mini Cooper. Now, don’t get me wrong. I absolutely love my Mini, and I quickly became a raving […]
