Reading Time: 4 minutesIt seems like every day, I hear salon and spa owners complain about how hard it is to get quality candidates to interview for positions inside their businesses. Does it seem like nothing is working? Resumes are barely trickling in and you occasionally have an applicant stop by. If this sounds familiar, keep reading. Guess […]
March 17, 2017
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Reading Time: 3 minutesWhen was the last time you revisited your team’s monthly bonus plan? Even when leadership is “beating the drum” around shifting behaviors, team members can become numb or lack motivation to drive performance when there’s an old incentive in place. If you don’t have a monthly bonus incentive in place, keep reading. If you’ve been […]
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March 8, 2017
Reading Time: 5 minutesRead this first! You should only consider a second location if: Your business is profitable. Strong operational systems are in place, marking clearly defined expectations, creating consistency and predictability in overall business outcomes. All salon stations and/or treatment rooms should be fully utilized and preferably the salon/spa should be on a split-shifting schedule. Minimize Disruption At […]
May 28, 2016
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Reading Time: 3 minutes“The goal is to have every chair or treatment room fully staffed for every hour that the business is open.” There are so many ways to introduce split shifting schedules in your salon or spa. Most of your scheduling parameters will be driven by the days your business is open and your hours of operation. There […]
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March 7, 2016
Reading Time: 3 minutesWhen professionalism literally goes down the drain. Let’s be honest, we’ve all done it at one point or another. You know, it’s that favor you promised for a friend, or that time when you were in cosmetology school and needed someone to “practice on”. “Kitchen Hair” is the practice of cutting and coloring hair on […]
November 23, 2015
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Reading Time: 4 minutesEvery business owner knows that you need employees and customers to survive, but the question still remains. Who comes first, the employees or the customers? Some might argue that customers always come first. They are the ones who “pay the bills”. Others might argue that employees come first. Without them, the real work of the business can’t get […]
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May 7, 2015
Reading Time: 3 minutesIt shocks me that even today, there are salon owners that still balk at the idea of offering online booking. Just recently I found myself tangled up in an Facebook discussion forum where salon owners were each giving their two cents on why they don’t offer it. Really, I ask? What’s to […]
February 17, 2015
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Reading Time: 3 minutesEvery salon has seasonality, even the busiest of salons. Knowing this, it’s important to create strategies in advance to keep productivity and traffic up during the slow periods. Sometimes it’s tough to come up with creative ideas, especially when you feel like you’ve done everything. I credit the fine folks over at […]
