Reading Time: 3 minutesWhen was the last time you revisited your team’s monthly bonus plan? Even when leadership is “beating the drum” around shifting behaviors, team members can become numb or lack motivation to drive performance when there’s an old incentive in place. If you don’t have a monthly bonus incentive in place, keep reading. If you’ve been […]
March 8, 2017
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Reading Time: 4 minutesRead this first! You should only consider a second location if: Your business is profitable. Strong operational systems are in place, marking clearly defined expectations, creating consistency and predictability in overall business outcomes. All salon stations and/or treatment rooms should be fully utilized and preferably the salon/spa should be on a split-shifting schedule. In microeconomics, there’s […]
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June 6, 2016
Reading Time: 3 minutes“The goal is to have every chair or treatment room fully staffed for every hour that the business is open.” There are so many ways to introduce split shifting schedules in your salon or spa. Most of your scheduling parameters will be driven by the days your business is open and your hours of operation. There […]
March 7, 2016
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Reading Time: 3 minutesHow does your salon team recover when they drop the ball? When a guest returns to the salon for a color adjustment or haircut adjustment, do you follow up with them to make sure they are completely satisfied? If you don’t, you should. The key to 5-star customer service is in the delivery and most […]
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February 28, 2016
Reading Time: 3 minutesThis past weekend I attended the Strategies Team Based Pay Conference in Chicago. It was a rare treat for me because this time, I was able to attend as a participant which allowed me to soak up all the great content created by my Strategies’ colleagues and mentors. While all the presentations had powerful messages, […]
October 6, 2015
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Reading Time: 4 minutesEvery business owner knows that you need employees and customers to survive, but the question still remains. Who comes first, the employees or the customers? Some might argue that customers always come first. They are the ones who “pay the bills”. Others might argue that employees come first. Without them, the real work of the business can’t get […]
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May 7, 2015
Reading Time: 2 minutesWhen was the last time you showed up to a sporting event after the game had already started? Upon your arrival, what’s the first thing you did? You looked for the score. Why? Because you wanted to know who was winning! The practice of scoreboarding in business is a common open-book management practice where […]
